{\rtf1\ansi\ansicpg1252\deff0\deflang2057{\fonttbl{\f0\fswiss\fprq2\fcharset0 Arial;}{\f1\fswiss\fcharset0 Arial;}} {\colortbl ;\red0\green0\blue255;} {\*\generator Msftedit 5.41.15.1503;}\viewkind4\uc1\pard\cf1\ul\b\f0\fs20 QS Disclaimer Troubleshooting Help\par \cf0\ulnone\b0\f1\par \par \b Troubleshooting frequently asked questions and answers\par \b0\par Q. Why can't I add a domain?\par A. You can only add a domain after you have added your license.\par \par Q. Why doesn't my mail contain a disclaimer?\par A. A disclaimer will not be added if the domain is not set or is invalid e.g. mail from test2.com (admin@test2.com) will not have a disclaimer if the domain is set as test1.com.\par \par Q. Why doesn't my Plain text mail contain a Plain text disclaimer?\par A. Check the domain is correct and that you have you added a Plain text disclaimer.\par \par Q. Why doesn't my HTML mail contain a HTML disclaimer?\par A. Check the domain is correct, that you have you added a HTML disclaimer (or enabled the 'Use plain text for HTML' setting) and that the disclaimer is valid i.e. does not contain HTML elements such as
.\par \par Q. Why doesn't my Enriched mail contain an Enriched disclaimer?\par A. Check the domain is correct and that you have you added an Enriched disclaimer (or enabled the 'Use plain text for Enriched' setting).\par \par \par \b Other frequently asked questions and answers\par \b0\par Q. Do I need to add the @ symbol e.g. @maildomain.com?\par A. No, but you can add it if you prefer e.g. the domains @maildomain.com and maildomain.com would be treated the same.\par \par Q. My HTML disclaimer does not format correctly, e.g. it is one continuous line?\par A. Check that you using the HTML element